Resource Library- Consumers Tell All: VIP Returns and "Keep the Item" Policies
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Consumers Tell All: VIP Returns and "Keep the Item" Policies
Consumers Tell All: VIP Returns and "Keep the Item" Policies
Panel:
What parts of your return policy are most important to customers? We surveyed more than 1,000 consumers to find out:
Do you have to offer free return shipping?
How prevalent is a “keep the item” return policy?
And, does keeping the item actually drive the loyalty we think it does?
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