Blog / Authors

Heather Lohmann

Heather is Senior Content Marketing Manager at Narvar and has been working in the SF tech world for over 6 years. She has a bachelor's degree from CSU Long Beach and an MFA in writing from California College of the Arts.

Mar 29, 2018

5 Ways to Get the Most Out of a Branded Tracking Experience

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Customer Experience

Mar 26, 2018

What Went Down at Shoptalk 2018

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Customer Experience

Mar 20, 2018

[Infographic] Win Over More Millennial Customers

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Mar 9, 2018

5 Badass Women Leaders In Retail (and Why We Love Them)

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Feb 28, 2018

The Year Ahead at Narvar: What Came Out of Our 2018 Kickoff

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Feb 22, 2018

CX, Omnichannel & More: What to Look Out for at eTail West 2018

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Jan 30, 2018

Content Roundup: Loyalty 2.0

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Jan 16, 2018

5 Teams to Include When Building a Post-purchase Business Case

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Customer Experience

Dec 20, 2017

Content Roundup: Holiday 2017

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Customer Experience

Oct 31, 2017

Post-Purchase Mistakes During the Holidays

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Customer Experience

Sep 27, 2017

How MM.LaFleur Keeps Customers Coming Back For More

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Sep 19, 2017

Study: The New Age of Customer Communications

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Customer Experience

Aug 24, 2017

Narvar Q&A with Industry Expert Shep Hyken: Part III

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Customer Experience

Aug 22, 2017

Narvar Q&A with Industry Expert Shep Hyken: Part II

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Customer Experience

Aug 17, 2017

Narvar Q&A with Industry Expert Shep Hyken: Part I

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Customer Experience

Jul 27, 2017

Easy Returns Promote Customer Loyalty—Just Ask These Guys

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Customer Experience

Jul 20, 2017

[Cheat Sheet] Build a Returns Experience That Customers Love

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Customer Experience

Jun 20, 2017

How to Use Your Returns Policy to Get a Leg Up On Amazon

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Customer Experience

Jun 6, 2017

It's Official: Returns Are the New Normal

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Customer Experience