European retailers have great intentions when it comes to post-purchase experiences. But, they’re grappling with complex challenges too, not least managing costs. 

In our research, we revealed some exciting opportunities for brands to optimise the customer experience beyond the “buy” button, while adding to their bottom line. 

Hear from Russell & Bromley, a brand that’s a step ahead on this journey, and Narvar, the pioneers of post-purchase.

Join this webinar to discover:

• The critical post-purchase challenges and opportunities for European brands from our research 
• Russell & Bromley’s success in driving down WISMO and delivering a polished returns experience 
• How to reduce costs of returns and customer service (and drive additional value)